Privacy Policy
Last updated: November 20, 2025
Handy Geeks (“we,” “our,” “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, submit a contact or quote request, engage with our forms (including Meta/Facebook lead forms), call or email us, or use our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact information such as your name, phone number, email address, and address
- Project details related to repair or renovation services you request
- Communications between you and our team
- Call recordings and voicemail content for quality, training & informative purposes
- Website usage data such as device information, browser type, and pages viewed (collected through cookies and analytics tools)
We only collect information that you voluntarily provide or that is automatically collected through standard analytics technology.
2. How We Use Your Information
We use your information to:
- Review and prepare estimates for requested services
- Confirm service area and schedule consultations or visits
- Improve customer service and communication
- Send service updates, invoices, or follow-up requests
- Operate and improve our website and marketing efforts
- Comply with legal or regulatory requirements
We do not sell or rent your personal information.
3. Sharing of Information
We may share your information only when necessary to:
- Complete services you request (e.g., with subcontractors or suppliers)
- Process payments securely
- Comply with laws or respond to legal requests
- Support advertising or analytics platforms (such as Meta, Google Analytics), in accordance with their data processing terms
Any third parties who receive your data are required to safeguard it and only use it for the intended purpose.
4. Call Recording Notice
Your phone calls with Handy Geeks may be recorded for training, quality assurance, accuracy of service information, and documentation. By calling our phone number, you consent to call recording.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing experience and measure marketing performance. You may disable cookies through your browser settings, but some site features may not function correctly.
6. Data Security
We take reasonable steps to protect your information through secure systems and limited internal access. However, no digital transmission is 100% secure, and we cannot guarantee absolute protection.
7. Data Retention
We retain personal information only as long as necessary to provide services and meet legal obligations.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion where legally permitted
- Opt out of marketing communications at any time
To exercise rights or ask questions, contact us at:
📧 handygeekschi@gmail.com
📞 773-912-0907
9. Updates to This Policy
We may update this Privacy Policy occasionally to reflect operational or legal changes. The “Last updated” date will be revised when changes are made.
10. Contact Information
Handy Geeks
Chicago, Illinois
Email: handygeekschi@gmail.com
Phone: 773-912-0907
Licensed | Bonded | Insured
